(Fluent English) L2 Technical Support Consultant (Remotely)

What you need to succeed in this role:

• Excellent English communication skills (C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support Engineer or Product Support Engineer role;
• Hands-on experience with Windows and Linux operating systems;
• Tech-savvy with hands-on experience in hardware troubleshooting;
• Solid understanding of hardware and software interactions;
• Experience working with logs and performing data analysis;
• Strong troubleshooting and problem-solving abilities;
• Customer-oriented and responsible attitude;
• Excellent interpersonal skills;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload);

Will be a great plus:

• Experience with UAV/UAS systems;
• Hands-on experience with network-related architecture and cloud-based systems;
• Experience with and understanding of firewalls and port configuration.

Benefits:

• Flexible schedule;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements;

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice*.*;

Internal code: 2MV