(Fluent English) Technical Support Consultant (Global, remote)

What you need to succeed in this role:

• Excellent English communication skills (at least C1 for both spoken and written);
• At least 1–2 years of proven experience in a Technical Support role;
• Experience translating technical issues for non-technical users (high EQ);
• Experience reproducing and troubleshooting complex technical issues using browser tools, logs, and changelogs;
• Solid understanding of engineering workflows, including releases, migrations, and potential user impact;
• Ability to clearly distinguish product bugs from user environment issues and third-party limitations;
• Experience escalating incidents with structured documentation (impact, timeline, reproduction steps);
• Experience reading logs (e.g, Jason) in tools like Grafana;
• Familiarity with marketplace or reselling platforms
• AI-first mindset, using AI tools to reduce repetitive work and improve support efficiency
• Hands-on experience with Zendesk and Linear (or similar ticket-tracking systems);
• Strong organizational skills, including tracking patterns, running retrospectives, and turning insights into actionable feedback;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

• Experience with CRM systems;
• Familiarity with reselling/marketplace platforms.

Benefits:

• Fixed schedule: Monday–Tuesday, Friday from 9 AM–5 PM, and Wednesday–Thursday 12 PM–8 PM, EDT;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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Internal job code: 3G3