(Senior) Business Analyst Manager, Claims Excellence

What is this job about• Act as a Subject Matter Expert (SME), leading business analysis and solution design across multiple project workstreams. • Partner with business stakeholders to identify improvement opportunities and define integrated solutions for Operations and related functions. • Lead, coach, and develop a team of Business Analysts, promoting best practices and professional standards. • Drive feasibility studies, develop business cases, and secure stakeholder buy-in to enable successful implementation and value delivery. • Define, review, and govern business requirements, ensuring clear documentation and effective communication with Technology teams. • Oversee UAT planning and execution, including test design and validation, to ensure solutions are delivered with minimal risk. • Support project governance by contributing to project documentation (e.g. PIDs), timelines, and PMO standards. • Develop training materials and deliver training to support new systems, processes, and operating models. • Champion AI and digital initiatives, identifying opportunities in automation, machine learning, and analytics to enhance operational efficiency and decision-making. • Collaborate with IT and business teams to implement scalable, compliant AI solutions, ensuring proper governance, risk management, and continuous improvement. • Maintain up-to-date knowledge of industry trends, business analysis practices, and relevant technologies. • Carry out all duties with regards to Bupa’s policies and procedures.