1st Line Support Administrator

FREEDOM FINANCE TECHNOLOGIES is a Cyprus-based fintech company and part of the international financial holding Freedom Finance. We develop and maintain trading and banking IT products, as well as the holding’s IT infrastructure worldwide.    Our team currently consists of 170 professionals.  Over the past three years, we have grown fourfold and continue to actively expand our team.    Since 2009, we have been developing our core product - a trading system for brokerage operations in the stock market.    More than 700,000 users across 41 countries use our applications.   We are looking for a First-Line Technical Support Administrator to strengthen our Technical Support department and handle the growing volume of user requests.  Please note this is a fully remote position open to candidates located in any country within approximately up to 3 hours east and up to 1 hour west of Cyprus. 

Key responsibilities:  • Communicate with internal users of trading and banking systems in writing. 

• Analyze and register requests, clarify details, and classify them by priority. 

• Assist users by setting up and using our financial products and trading platform. 

• Resolve standard technical issues and escalate requests to the second-line support team when necessary. 

• Maintain reports and document requests, and solutions.