AI Product Engineer

Koin Limited is a fast-growing, multi-brand direct-to-consumer (D2C) e-commerce group headquartered in Poole, UK. The company operates across the UK, USA, Canada, and Australia and is working towards £100 million in annual revenue by 2030.  Koin is an AI-first company. We believe that AI is not a nice-to-have but a fundamental part of how we operate, compete, and scale. We are actively incorporating AI into every element of the business — from marketing and operations to finance and customer experience — and this role sits at the centre of that transformation.  Koin builds and scales digitally-led brands through strong commercial strategy, data-led decision making, and high-performance e-commerce operations.  The brand portfolio includes:  • The Koin Club — licensed collectible coins and medallions 

• Tilly Pig — financial literacy products for children 

• Jonny’s Sister — personalised gifts and homeware 

• Bubba Boo — eco-conscious baby, toddler and adult clothing 

• The Wessex Mint — precious metals savings and investment platform  • Pastel Sixteen — contemporary fashion and accessories

The AI Product Engineer is a mid to senior level individual contributor responsible for designing, building, and shipping the internal tools, applications, dashboards, and automations that power Koin’s operations. Everything you build ships to real users across the business and directly supports revenue, margin, and operational efficiency.  This is a product engineering role with a difference: we build AI-natively. Claude Code is the primary development environment, and the expectation is that you orchestrate AI to produce production-grade software rather than hand-coding it line by line. You must, however, genuinely understand what is being built. Reading the code, questioning the architecture, and catching what the AI gets wrong is central to the job.  You will take features from an approved Statement of Work through Technical Design Document, build, testing, and deployment on our internal product stack: Next.js applications hosted on Vercel, Supabase as the data layer (Postgres, Row Level Security, edge functions), n8n for workflow orchestration, and GitHub for source control. The wider business runs on NetSuite, Shopify, and Patchworks, and the tools you build will frequently integrate with them.  Beyond product delivery, the role carries responsibility for process automation and for upskilling the wider team: building Claude-powered automations across departments, creating reusable templates and skills, and coaching colleagues so that AI-augmented work is the default across the business, not the exception.  We are looking for someone who gets genuinely excited by new technology, systems, and logic. Someone with a natural problem-solving mindset who sees an inefficient process and immediately starts thinking about how to fix it. Curiosity and initiative matter as much as technical skill.  This role reports to the Head of Systems & Data and works cross-functionally with all departments. Full training will be provided on Koin’s internal systems and tech stack. 

Key Responsibilities Process Automation & Workflow Building • Identify and prioritise manual, repetitive, or inefficient processes across all departments for automation 

• Design, build, and maintain Claude-powered automations that deliver measurable time and cost savings 

• Develop multi-step workflows in n8n that integrate Claude with existing business systems and tools 

• Design and implement agent-based architectures, including sub-agents and orchestration agents, to handle complex multi-stage business processes 

• Build and maintain reusable prompt templates, Claude Projects, custom skills, and automation patterns 

Training & Team Enablement • Design and deliver structured training programmes to upskill team members across all departments in effective AI usage 

• Create formal training materials including guides, video walkthroughs, and reference documentation 

• Provide one-to-one coaching and ad-hoc support to help individuals integrate AI into their specific workflows 

• Build self-serve templates, tools, and resources that enable teams to leverage Claude independently 

• Stay current on Claude product updates, new capabilities, and emerging AI tools, and communicate relevant changes to the team 

Prompt Engineering & Output Quality • Develop and refine prompting strategies to maximise the accuracy, consistency, and quality of Claude’s outputs across Chat, Cowork, and Code 

• Establish best practices and style guides for prompt engineering across different use cases 

• Build and maintain a library of tested, high-performance prompts for recurring business tasks 

• Troubleshoot and resolve issues with prompt performance, hallucination, or inconsistent outputs 

AI Strategy & Innovation • Contribute to the development of the business’s AI adoption roadmap and strategic priorities 

• Research and evaluate new AI tools, models, and capabilities relevant to Koin’s operations 

• Provide input on build-vs-buy decisions for AI-powered tooling and integrations 

Cross-Functional Collaboration • Work with marketing, operations, finance, customer service, and e-commerce teams to understand their workflows and pain points 

• Partner with the Systems & Data team to ensure solutions integrate cleanly with existing data pipelines and platforms 

• Communicate progress, impact, and learnings through regular reporting to leadership