AM/DM - Customer Care

Mahindra & Mahindra Ltd Uttar Pradesh, India

Apply Now

AM/DM - Customer Care

Date: 25 Jun 2026

Location:

Varanasi, Lucknow, IN

Company: Mahindra & Mahindra Ltd

Responsibilities & Key Deliverables

Identification and on boarding of spare part centres, facilitating the legality process and ensuring stand ardization of systems and processes.
Strategizing the distribution of Spare Parts across different regions.Shortlisting of identified 3S (Sales, Spares and Service) dealers.Developing/Preparation of schemes to convey to Farm Machinery management for final roll out at PAN level.
To ensure availability of proper Channel or placing resources across different to cater the seasonal requirements.
Hand holding, monitoring and Capability Development of critical dealers.
Scrutinize dealers financial health and financial planning for the entire year.Ensuring Service readiness for New Product Launch, Designing for new territory/new product.
Interpreting, analysing and sharing the ORC (Open, Resolve and Close) data with other functions for improvement.
To ensure profitability via different schemes.Team Development - Competency building through training and assigning critical projects.To ensure CSI target is achieved

Preferred Industries

Finance and account

Human Resources

Agriculture Implemen

Automotive Industry

Financial Services

Advertising/Marketin

Agri Business

Marketing & Comm

Automobile

Education Qualification

Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile

General Experience

18 - 20 years of relevant experience in Harvester and Implements

Critical Experience

18 - 20 years of experience in Harvester and Implements business.Team have team management skill Handling Team size of minimum 4-5 Customer Care members.Diverse experience of across all the geography/demography in India

System Generated Core Skills

Consumer Marketing

Marketing Communication

Customer Analysis

Customer Experience

Customer Relationship Management (CRM)

Financial Analysis

Marketing Strategy

Networking

Product Knowledge & Application

Team Management

Network Administration

Legal Compliance

Supplier Evaluation

Distribution Management

Shortlisting

Sales

Scheme Design

Channel Management

Resource Management

Dealership Capability Building

Capability Development

Financial Planning

Service Readiness

Data Analysis

Profitability Management

Team Development

Competency Development

Training & Development

Customer Segmentation

Customer Delight

Customer Centricity

Customer Engagement

System Generated Secondary Skills

Job Segment: Engineer, Engineering, Automotive

Apply Now
Start apply with LinkedIn Start apply with LinkedIn
Please wait...
Corporate Information
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.