ATM Senior Systems Engineer

We are Printec! Printec is a leader in business-to-customer transaction technologies in Central and Eastern Europe, offering a wide range of technological solutions that reimagine transactions and create easy and secure interactions for 35 years. From click & collect parcel delivery and vending unattended machines to digital on-boarding and electronic signature solution, we aspire to make digital transactions safer, faster and easier. Through our solutions and services, we enable businesses to leverage innovative technology in order to provide superior customer experience and at the same time achieve operational efficiencies and regulatory compliance. Did you know that Printec is behind your daily transactions? Watch the video to discover some of our business solutions.

We are seeking for a ATM Senior Systems Engineer for our operations in Skopje, that will be responsible for ensuring the efficient operation, maintenance, and security of automated teller machines (ATMs). This role requires expertise in ATM and PC software, networking, ATM security, add-on software solutions, and electronic journal analysis. The ideal candidate will work closely with clients and internal teams to deliver technical support, implement solutions, and ensure the optimal performance of ATMs.

Responsibilities • Install, configure, and upgrade ATM software, integrating add-on solutions such as marketing displays, remote management tools, and reporting systems. • Configure and troubleshoot ATM networking (LAN/WAN, VPN, wireless), resolving connectivity issues between ATMs, servers, and banking systems. • Implement and maintain ATM security protocols, including encryption, firewalls, and anti-skimming solutions, monitoring vulnerabilities against cyber and physical threats. • Analyze electronic journals (EJs) to investigate transaction discrepancies and provide actionable resolutions. • Provide guidance and training on ATM software and security to relevant stakeholders. • Oversee design, development, support, and documentation of ATM software solutions. • Manage the software support process, ensuring compliance with company quality standards. • When needed collaborate with clients, sales colleagues, and partners to translate business requirements into technical solutions. • Maintain service records and prepare reports on ATM performance, uptime, and recurring issues.