Academic Services Representative

Date Posted: 04/28/2026
Req ID: 47894
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00030299
Existing Vacancy: Yes

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The Office of the Registrar and Academic Services provides timely, high-quality, accurate and efficient information and service to all Rotman professional program students, faculty, Academic Program Directors, Managing Directors and the Dean’s Office. Responsible for the management of all processes to move students through their academic program, the Office espouses the values of the Rotman culture, provides an inclusive environment for all students, faculty, and visitors and ensures access to resources and support for timely graduation. As the steward ofimportant and highly-confidential information, the Office of the Registrar practices a high level of ethical behaviour and ensures the protection, privacy and security of student records

As an Academic Services Representative in the Office of the Registrar and Academic Services, you will work with this dynamic team providing exemplary front-line reception and general office assistance to over 1400 students and 100 faculty and staff in all Rotman Masters and Diploma Programs. The Academic Services Representative will assist with ad hoc projects to support the Registrar's Office.

Hours of work:
Monday to Thursday – 10:15am-6:30pm
Friday – 8:45am-5:00pm

Your responsibilities will include:

• Providing detailed information to students on program and/or course requirements
• Scheduling appointments for prospective students, applicants, and current students to address individual needs
• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Handling sensitive and/or confidential information
• Updating and maintaining records
• Handling fees or fines and issuing receipts on a limited basis

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum two years student/academic services or registrarial experience required.
• Strong computer skills with demonstrated experience working with Word, Excel and databases.
• Accuracy and attention to detail
• Strong organizational, time management and problem-solving skills
• Strong customer service skills

Assets (Nonessential):

• Demonstrated experience working with ROSI
• Knowledge of Rotman, School of Graduate Studies and U of T academic policies and procedures
• Experience using Excel to manage datasets and support data-related tasks

To be successful in this role you will be:

• Articulate
• Approachable
• Courteous
• Diplomatic
• Patient
• Responsible
• Team player

Closing Date: 05/07/2026, 11:59PM ET
Employee Group: USW 
Appointment Type: Budget - Continuing 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band 08 -- $63,963. with an annual step progression to a maximum of $81,797. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Recruiter: Diane A Hughes

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

A job description is available upon request

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see 

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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