Account Lead

EnerMech is seeking an experienced Account Lead to manage the successful delivery of contracted services for assigned client accounts within our Lifting Solutions O&M business. This role is responsible for ensuring safe, high-quality, efficient, and commercially effective service delivery across client operations, including personnel, equipment, maintenance, project execution, reporting, and customer relationship management. The Account Lead will serve as a key point of contact between EnerMech and the client, ensuring contract requirements are met while identifying opportunities to improve service delivery, strengthen client relationships, and support business growth. Key Responsibilities: • Manage the day-to-day delivery of assigned client contracts, including core crew, ad hoc support teams, equipment, maintenance, and project requirements. • Ensure EnerMech meets client expectations for safety, quality, service delivery, commercial performance, and operational excellence. • Build and maintain strong working relationships with client stakeholders, asset teams, technical teams, and internal EnerMech departments. • Support client planning meetings, mobilisation readiness, gate compliance, maintenance planning, and operational coordination. • Lead and manage contract-specific KPIs, client reporting, monthly reporting, QPRs, FPALs, and performance reviews. • Coordinate sales enquiries, mobilisations, demobilisations, aged debt, equipment requirements, client meetings, planning, and technical support. • Provide first-line technical support and coordinate client requirements, including breakdowns and urgent operational needs. • Liaise regularly with offshore and site-based crews regarding maintenance, operations, planning, and service delivery. • Travel offshore as required to conduct audits, management visits, and surveys. • Maintain contract maintenance records, routines, corrective actions, and scheduling within client maintenance management systems. • Monitor maintenance backlog and immediately escalate any safety-critical maintenance concerns to the client and internal technical authority. • Review and approve contract-related CTRs, work packs, invoices, and other documentation as the Contract Representative. • Ensure NAV and internal systems are used effectively to track, manage, and report business performance. • Manage work in progress, aged debt, accounts payable, invoicing, and contract financial performance. • Develop annual OPEX and CAPEX budgets for assigned contracts. • Coordinate incident investigations, root cause analysis, and corrective action closeout. • Support employee relations, performance management, development, and resourcing activities in partnership with HR. • Promote EnerMech’s wider capabilities to add value, resolve client issues, and support business growth. • Maintain accurate business forecasts associated with assigned contracts. • Support annual and five-year crane plans and budgets where applicable to the Cranes business line.