Account Manager, Enterprise

Attributes We Value: We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

Responsibilities::

1. Be responsible for Enterprise level accounts' relationship maintenance. Be responsible for Enterprise level accounts‘ relationship maintenance. You need to identify upsell opportunities. You need to collaborate with other teams to closely monitor accounts’ healthy status and seek for a win-win with customers.
2. Manage customer day to day queries and issues to successful resolution. This could involve engaging internal or external stakeholders where necessary. You will need to keep the customer informed on progress and use your personal relationship with customers to prioritize and manage customer expectations.
3. Monthly/Quarterly Business Review. You will lead the Monthly/Quarterly Business Review face to face with clients, provide data analysis, optimization recommendation, new product/feature promotion and achieve win-win with customers.
4. Customer Education. You will work proactively with customers to educate them on a range of topics including using Airwallex products and manage proper customer expectations. You will ensure customers understand our offering, product and what it means to them. Improve the customer experience. You will proactively work to identify opportunities to improve the customer journey / experience. You will assess root cause of issues, produce change requests, review and improve processes, and feedback to other business areas ways in which processes can be improved.
5. Comply with all regulation, policies and standards, contributing to an effective risk culture.