Account Manager, Fintech

• Build and maintain trusted, long-term relationships with customer stakeholders, positioning Optasia as a strategic fintech partner.
• Lead ongoing account performance management by tracking KPIs, identifying risks and opportunities, and proactively driving improvement actions.
• Assess, clarify, and validate customer needs, including operational requirements, product adoption, and roadmap alignment, translating them into actionable initiatives.
• Monitor market trends, competitive dynamics, and customer performance data to support optimization, cross-sell, and account growth opportunities.
• Provide structured reporting and insights into account performance, product usage, delivery progress, and potential risks to internal teams and customers.
• Coordinate contractual and operational delivery by working cross-functionally with teams, managing escalations where required.
• Contribute to achieving service performance and financial targets, including SLA compliance, operational KPIs, and commercial objectives, while supporting billing, reconciliation, and payment processes.

Essential Qualifications & Experience:

• Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
• Minimum 3yrs Telecoms industry experience
• Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
• Bachelor’s degree

Preferred

• Experience in Telecoms Customer Value Management (CVM), Value-Added Services (VAS), and/or fintech and digital financial services solutions.

Why you should apply

What we offer: 
💸 Competitive remuneration package 
🏝 Extra day off on your birthday 
💰 Performance-based bonus scheme 
📲 💻 All the tech gear you need to work smart 

Optasia’s Perks: 
🎌 Be a part of a multicultural working environment 
🎯 Meet a very unique and promising business and industry 
🌌 🌠 Gain insights for tomorrow market’s foreground 
🎓 A solid career path within our working family is ready for you 
📚 Continuous training and access to online training platforms 

Optasia’s Values 🌟 

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities. 
#2 Customer-First Mindset: We go above and beyond to meet our partners’ and clients’ expectations. 
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts. 
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what’s needed. 
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.