Accounting Staff - EY Global Delivery Services

EY Global Delivery Services New South Wales, Australia
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Accounting Staff - EY Global Delivery Services

Location:  CABA

Other locations:  Primary Location Only

Salary: Competitive

Date:  Apr 29, 2026

Job description

Requisition ID:  1705477

Job purpose

This role ensures accurate, timely, and digitally enabled O2C delivery that improves client satisfaction, reduces rework, and strengthens process reliability. The position supports the shift toward a future-ready, analytics-driven workforce by leveraging automation, resolving exceptions quickly, and maintaining strong control adherence across the O2C value chain.

Role Goals (Outcome Focused)

  1. Deliver high-quality outcomes
  • Achieve error-free and timely processing across supported O2C activities.
  • Reduce manual effort and rework by adopting digital tools and standardized practices.
  1. Strengthen client experience
  • Improve responsiveness, clarity, and issue resolution speed, contributing to higher client satisfaction.
  • Ensure consistent, predictable service aligned with SLAs and quality benchmarks.
  1. Enable digital and analytics maturity
  • Use automation, AI, and analytics to minimize exceptions and support touchless processing.
  • Contribute to pilots and process enhancements that modernize O2C operations.
  1. Support control and compliance integrity
  • Maintain strong adherence to internal controls, audit requirements, and reporting standards.
  • Help create a more stable, compliant, and reliable service environment.
  1. Contribute to continuous improvement
  • Identify improvement opportunities that enhance accuracy, efficiency, and customer experience.
  • Support knowledge sharing, documentation, and transition activities to build workforce stability.

 

Key Responsibilities

  • Perform accurate and timely processing of:

    • Customer Master Data Management
    • Sales Order Processing
    • Customer Invoicing
    • AR Collections
    • Cash Application

  • Validate remittance data and ensure accurate application of receipts, deductions, and adjustments in ERP systems (e.g., Business Central, SAP, D365).

  • Support billing accuracy, revenue recognition compliance, and customer communication for dispute resolution.

  • Update trackers and dashboards to report progress, status, and KPIs for multi-country engagements.

  • Ensure compliance with internal controls, SOX requirements, and statutory audit guidelines.

  • Provide timely and comprehensive answers to clients’ queries

 

Digital & Analytical Enablement

  • Leverage AI-assisted reconciliation tools, automation agents, and Power BI dashboards for error reduction and faster turnaround.
  • Perform basic data validations and reconciliations using digital platforms and analytics tools.
  • Identify automation or process improvement opportunities to drive touchless processing and enhance customer experience.
  • Participate in process digitalization initiatives such as remittance OCR, automated matching, and exception prediction. Very good work organization, initiative and commitment
  • Ability to work independently with minimal supervision
  • Must be motivated, self-starter with excellent interpersonal skills
  • Exposure to customer credit management or dispute handling is a plus
  • Understanding of SOX controls and audit compliance
  • Experience in transition/migration projects is an added advantage

 

 

Collaboration & Governance

  • Liaise with internal finance, operations, and client teams to ensure smooth O2C process flow and query resolution.
  • Support process transition and documentation aligned to standardized templates and process SOPs.
  • Escalate delays or exceptions promptly to ensure adherence to SLAs and service quality metrics.

 

Functional & Technical Skills

  • Strong foundational understanding of the Order to Cash lifecycle, with exposure in at least one of the areas:

    • Customer Master Data
    • Sales Order Entry & Fulfilment
    • Billing & Invoicing
    • Collections & Dunning
    • Cash Application

  • Familiarity with process transition and documentation standards.

  • Basic accounting knowledge, including revenue recognition, reconciliations, and posting logic.

  • Working knowledge of ERP platforms such as Business Central, D365, SAP, or Ariba.

  • Strong Excel and data analytics proficiency (pivot tables, lookups, formula automation).

  • Understanding of SOX controls, audit compliance, and internal reporting mechanisms.

  • Awareness of automation and AI tools (e.g., Power Automate, Power BI, Ai Agents, UiPath) preferred.

 

Future-Ready & Behavioural Competencies

  • Digital Fluency: Ability to operate in a technology-enabled environment, using data visualization and automation tools.
  • Analytical Mindset: Data-driven approach to problem solving, reconciliation, and exception handling.
  • Agility: Flexible and adaptive in managing process changes, transition tasks, and cross-domain learning.
  • Collaboration: Works effectively within a global virtual team structure.
  • Continuous Improvement: Contributes ideas for efficiency, automation, and standardization in service delivery.

 

Performance Metrics / KPIs

  • Accuracy and timeliness of processing
  • Compliance with SLAs and quality benchmarks
  • Automation adoption and exception reduction
  • Adherence to audit and control standards
  • Contribution to process improvement initiatives

 

 

 

 

 

 

Qualifications & Experience

  • Education: B. Com / M. Com / Pursuing ACCA / CA Intermediate
  • Experience: 1 – 5 years of relevant accounting or finance process experience, preferably in Order to Cash or Accounts Receivable
  • Exposure to transition/migration projects and multi-country delivery is an added advantage.
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