Career Opportunities: Administration Officer (5695)

Requisition ID 5695 - Posted  - Melbourne - Collins St

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• $84,066.00 per annum + 12% superannuation
• Full time, ongoing opportunity
• Wurundjeri Woi Wurrung/Melbourne CBD based role (hybrid – 3 days in office)

About the opportunity

This role provides high level administrative support to the Independent Review Division which is made up of two teams:

• Internal Review Unit (IRU) – provides employees, employers, duty holders and relevant parties with an option to make a request to review  Inspector decisions, licence decisions and Infringement Notices under under the Occupational Health & Safety Act 2004 and relevant forms of Victorian workplace legislation.

• Workers Compensation Independent Review Services (WCIRS) – allows injured workers an opportunity to request an impartial review of certain disputed 'reviewable decisions' under the relevant Victorian compensation law that haven't been resolved during the conciliation process where particular timeframes and criteria are met.

As the Administration officer you will be the first point of contact for people seeking information about these separate review processes, playing a key role in helping the division deliver efficient, transparent and professional services.

Key accountabilities

• Provide high level administration support, within set processes, policies and procedures, to ensure IRU and WCIRS operates efficiently and effectively. These duties include:

  • monitor and respond to IRU and WCIRS inboxes
  • answer IRU and WCIRS phone lines
  • receipt and processing of applications
  • creation and production of files
  • generation of email correspondence which is clear, accurate, concise and to strict timeframes
  • manage and accurately maintain relevant information in registers/databases on a daily basis

• Support the Independent Review Services Division to develop, implement and maintain effective and efficient internal processes and procedures

• Support the teams in the conduct of reviews in a timely and professional manner with guidance of Divisional Business Coordinator including gathering and collating relevant information

• Provide assistance, information and procedural advice to applicants and relevant stakeholders (Workers, Agents, Inspectors, Legal Representatives, Employers, Employees, Union Officers & HSRs, etc) with regards to requests to ‘Review a Decision’

• Assist the Divisional Business Coordinator as required

• Create and capture accurate and complete records of the business activities related to this position

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You are highly organised, detail orientated and thrive in a busy, fast-paced environment, confidently supporting a high-performing team while managing competing priorities and tight deadlines.

You will also possess:

• Strong interpersonal and communication skills (written and verbal)
• Excellent time management skills with the ability to prioritise workloads whilst maintaining a high attention to detail
• Proven administration experience in a stakeholder-focused environment
• Confident using Microsoft Office (Word, Excel, Outlook, OneNote, Teams, PowerPoint)
• Flexibility and adaptability to manage a broad range of tasks and respond to changing priorities in a dynamic work environment
• Knowledge of WorkSafe’s legislative framework (desirable)
• Qualifications or equivalent experience in administration or related field (desirable)

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.  

What’s next?

Applications close 11:00pm on Friday 31st July 2026. Click the link to apply and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Rebecca McPherson via email rebecca_mcpherson@worksafe.vic.gov.au

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