Career Opportunities: Advisor (5426)

Requisition ID 5426 - Posted  - Geelong - 1 Malop Street

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Advisor

• $102,747 (pro-rata) per annum + 12% superannuation
• Multiple part time opportunities - Ongoing and fixed term
• Wadawurrung/Geelong based (Hybrid working – 3 days a week in office)

About the role

The Advisory and Licensing Division is the frontline contact point for WorkSafe Victoria. The team provides expert consultative advice and guidance to the Victorian Community on a wide range of WorkCover, Premium, Licencing and Occupational Health & Safety (OHS) matters. Support is delivered across multiple channels including phone, email and digital platforms.

The service operates flexible hours to meet community needs, with phone support available from 8:00 am to 5:30 pm, Monday to Friday. These are part-time roles require availability for five hours per day across weekdays.

The role suits individuals who enjoy working in a fast‑paced, phone‑based contact centre environment and are motivated to deliver high-quality, accessible service to a diverse community.

Key accountabilities

• Provide clear, accurate advice to stakeholders on procedures, processes, policies and legislation
• Communicate professionally with a wide range of stakeholders, including members of the public
• Manage enquiries and concerns through to resolution, ensuring stakeholders understand outcomes and processes
• Resolve issues within delegation and escalate and escalate matters where required
• Identify opportunities to improve service delivery and contribute to continuous improvement initiatives
• Support stakeholders by providing guidance relevant to their needs and circustances
• Use systems and call data to identify trends and inform service improvements
• Apply research and analytical skills to support effective issue resolution

Please ensure you look at the Position Description here for additional information on accountabilities for this role.

About you

This role is well suited to individuals who enjoy supporting others through clear advice and problem solving, who value working as part of a collaborative team and care about making a difference.

Your interpersonal and formal communication skills are advanced. You are a perceptive person who enjoys working within a busy team environment.

The following skills and experience will support success in the role:

• Demonstrated front line customer service experience in an environment focused on the needs of clients
• Strong analytical and problem-solving skills, with sound judgement and decision-making ability
• Ability to manage and priorities a range of tasks and activities
• Well-developed communication skills, including the ability to convey information clearly and concisely in writing and verbally
• Strong interpersonal skills, with the ability to engage with diverse stakeholders
• Demonstrated organisational skills and the ability to work under pressure and within tight timeframes with minimal supervision
• Good organisational skills and the ability to work to deadlines in a structured environment
• Confident using digital systems and technology in day-to-day work
• Knowledge of Accident Compensation Act, Workplace Injury Insurance system, Claims Management model or Occupational Health & Safety Act is desirable, but not essential.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders. 

What’s next?

Applications close at 11pm on Wednesday 20th May 2026. Click the link to apply and join us in making a difference to Victorian lives. Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Please submit both a Cover Letter & up to date CV as part of your application.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist, Nadia Cardozo via email at Nadia_Cardozo@worksafe.vic.gov.au .

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