Albanian Speaking Digital Trust and Safety Specialist - Work In Sofia, Bulgaria

Albanian Speaking Digital Trust and Safety SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a deep commitment to candidate experience and client excellence, Mercier Consultancy Group has built an outstanding reputation for placing professionals in rewarding, career-defining roles across a wide range of industries. We pride ourselves on delivering tailored staffing solutions that empower both our clients and the individuals we serve to achieve their fullest potential. Job OverviewMercier Consultancy Group is proud to present an exceptional opportunity for a motivated and detail-oriented professional to join our client's expanding team in Sofia, Bulgaria as an Albanian Speaking Digital Trust and Safety Specialist. This highly impactful role sits at the heart of the social media industry, where you will be responsible for ensuring that online platforms remain safe, authentic, and trustworthy environments for millions of users around the world. If you are fluent in Albanian, passionate about digital integrity, and ready to take on a meaningful challenge in one of the most dynamic sectors in technology, this Albanian Speaking Digital Trust and Safety Specialist position in Bulgaria could be the perfect next step in your career. Key Responsibilities• Review, assess, and moderate Albanian-language user-generated content across social media platforms, ensuring full compliance with community guidelines and platform policies. • Identify, investigate, and action potential violations including hate speech, misinformation, graphic content, spam, harassment, and fraudulent activity within social media environments. • Utilise advanced internal moderation tools and workflows to efficiently process and resolve content review queues with accuracy and consistency. • Analyse patterns of harmful behaviour and escalate complex or high-severity cases to senior trust and safety teams or relevant law enforcement contacts where appropriate. • Contribute to the continuous improvement of content moderation policies by providing structured feedback and insights based on emerging trends observed within Albanian-language social media communities. • Collaborate closely with cross-functional teams including legal, policy, and product departments to support the development of safer digital experiences on social media platforms. • Maintain meticulous records of reviewed cases, decisions, and outcomes in accordance with internal data management protocols and quality assurance standards. • Participate actively in regular training sessions, team briefings, and calibration exercises to stay current with evolving platform policies and digital safety best practices.