Albanian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Albanian Speaking Jobs In Bulgaria — Customer Support SpecialistAbout Mercier Consultancy GroupMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, renowned for connecting exceptional multilingual talent with outstanding career opportunities across the continent. With a strong track record of placing thousands of candidates in premium roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully managed relocation experience for every candidate we work with. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love. Job OverviewWe are actively seeking motivated and customer-focused Albanian-speaking professionals to fill this exciting Albanian Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or elevate your career within the Customer Support Services industry, working for a well-established international organisation that values your language skills and professional growth. If you are fluent in Albanian and are looking for Albanian-speaking jobs in a dynamic, multicultural work environment, this role is your gateway to an exceptional European lifestyle and a rewarding professional journey. Key Responsibilities• Deliver high-quality customer support to Albanian-speaking clients via telephone, email, and live chat, ensuring every interaction reflects the highest professional standards of the Customer Support Services industry. • Handle inbound and outbound customer enquiries efficiently, providing accurate information, troubleshooting assistance, and first-call resolution wherever possible. • Log, track, and manage customer cases using internal CRM systems, maintaining detailed and accurate records of all customer interactions and outcomes. • Escalate complex or sensitive customer issues to the appropriate internal teams or senior support specialists in a timely and structured manner. • Proactively identify opportunities to improve the customer experience, sharing feedback and insights with team leaders to drive continuous service improvement. • Adhere to all service level agreements (SLAs), quality benchmarks, and compliance standards set by the organisation and its clients. • Collaborate effectively with a diverse, multicultural team of customer support professionals to maintain a positive, productive, and solutions-driven work environment. • Participate in regular training sessions, performance reviews, and team briefings to remain up to date with product knowledge, policies, and best practices in customer support.