Albanian speaking Customer Service roles in Sofia, Bulgaria - Relocation Pack

Mercier Consultancy is pleased to announce openings for Albanian Speaking Customer Service Representatives in Sofia, Bulgaria, enhanced by a relocation package to support your move! We are on the lookout for enthusiastic individuals committed to delivering outstanding customer service to our Albanian-speaking clients. As a Customer Service Representative, you will serve as the primary contact for our Albanian-speaking customers, helping them with inquiries, resolving issues, and ensuring a stellar customer experience. Your role is essential in creating lasting customer relationships and increasing satisfaction. Responsibilities • Deliver exceptional customer service in Albanian and English through various communication channels • Address and resolve customer inquiries and challenges efficiently • Accurately record customer interactions and resolutions in our CRM system • Collaborate with other teams to ensure comprehensive solutions for customer issues • Gather and analyze customer feedback to support service enhancements • Stay informed about product offerings and changes • Engage in continuous training to develop customer service skills