Analyst\/Sr Analyst, AAdvantage Products & Delivery

Customer Experience, United States of America

Apply Now

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is a part of the AAdvantage Products & Delivery team within the AAdvantage group. Be at the center of delivering innovative products, ensuring quality, and aligning strategic initiatives that shape the experience of millions of loyal customers. Collaborate with cross-functional stakeholders across Product, Technology, Marketing, and Customer Experience, gaining exposure to strategic initiatives and building a strong foundation for career growth in product delivery and program management.

What you'll do

Assist in coordinating cross-functional efforts across Business and IT to ensure timely and aligned delivery of strategic initiatives.
Support roadmap planning, milestone tracking, and performance reporting to drive transparency and accountability.
Analyze data to identify delivery risks, resource constraints, and prioritization opportunities.
Contribute to the development and delivery of AAdvantage® and Cross-Sell products, ensuring alignment with program strategy and member value.
Support backlog management, feature prioritization, and user story development to drive agile product delivery.
Collaborate with internal and external partners to ensure scalable, secure, and seamless integrations.
Develop and execute test plans, cases, and protocols to ensure product quality and compliance with standards.
Analyze customer feedback and support data to identify trends and recommend improvements.
Document and report quality issues, assist in root cause analysis, and support resolution efforts with engineering and product teams.
Partner with teams across Loyalty, IT, Marketing, Finance, and Customer Experience to align on delivery goals and resolve issues.
Support executive-level reporting and communication to ensure visibility into progress and outcomes.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor’s Degree or equivalent training/experience
3 years related work experience

Preferred Qualifications- Education & Prior Job Experience

Master of Business Administration
Previous project management, product management, or quality assurance experience
Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior

Skills, Licenses & Certifications

Strong analytical and problem-solving skills with experience in data interpretation and reporting.
Familiarity with agile methodologies, backlog management, and product delivery processes.
Understanding of quality assurance practices and tools for testing and defect tracking.
Excellent communication and collaboration skills across technical and business teams.
Exceptional business acumen with a customer-focused mindset.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Strong focus on accuracy and thoroughness in analysis, documentation, and quality assurance activities.

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American.

Cities: Fort Worth - TX

Requisition ID: 87454

aa.com
View All Jobs
EEO - Affirmative Action Policy
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.

Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. American Airlines, Inc fully considers all qualified applicants including those with a criminal history. ©2025, American Airlines, Inc. We are excited you're interested in beginning your career journey with us. All applications will only be submitted through this site, and we will never require payment at any time during the application process.