App support-Fresh graduate

Application Support Engineer (Fresh Graduate) – Rotational Shifts • Provide first-level technical support for business applications and systems. • Monitor application performance and ensure system availability during assigned shifts. • Troubleshoot application issues, analyze incidents, and resolve basic technical problems. • Escalate complex issues to development or infrastructure teams when required. • Monitor system logs, alerts, and scheduled jobs to ensure smooth operations. • Assist in software deployments, testing, and production support activities. • Perform basic database queries and system validation when needed. • Document incidents, troubleshooting steps, and support activities accurately. • Utilize analytical and engineering problem-solving skills to identify root causes and improve system reliability. • Collaborate with cross-functional teams to ensure continuous service availability and customer satisfaction.