Career Opportunities: Sr. Developer (9786)

Requisition ID 9786 - Posted 

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The Application Support Engineer takes up the responsibility of delivery of assigned task (Incidents, problems and changes) with quality and within given timelines and delivers independently. He is responsbile for supporting Business critical applications and should have experience of working in 24*6 support role.
• Incidents, Problems & Service request resolution adhering to SLA  Implementation of system change requests and releases.
• Ability to work in shift model and then on call on weekends/public holidays
• Perform Root cause analysis &  Impact assessments.   
• Understanding, analysis and timely resolution of issues faced during Project Deployment/ support cycles.   
• Testing of application & change releases. 
• Document day to day tasks and related processes to prepare a knowledge base of support activities.

Experince: 3-5 Years
Criteria:
Sound knowledge of ITIL Framework and ITSM best practices.
Front END : Java/ HTML5/ Angular/ CSS/React JS
Language : Java Application Support
Database : SQL Server
German Language : A1/A2 (Good to Have)
Cloud - AWS (ECS, Cloudwatch, IAM, S3, EC2)
Experienced professional having hands-on experience in Application/Production Support role.
Should have sound decision making ability and be able to drive complex issues independently.

Skills:
Front End: Java/ HTML5/ Angular/ CSS/React JS
Language : Java
Database : SQL
Operating System - Windows, Unix
German Language : A1/A2 (Good to Have)
Cloud - AWS (Cloudwatch, ECS, EC2, S3, Lambda)"

Job: Description:
Should be able to do Level 2 and Level 3 support as per ITIL/CMMI or similar standards (monitoring of the servers, interfaces and Database task)
Through Understanding of Incident, Problem, Change and Release management processes and documentation
Through understanding of application architecture, deployments and health checks, should know debugging of code
As an expert, Need to analyze complex problems and user inquiries in accordance with ITIL standards and develop appropriate solutions
Support in project management in the introduction and further development of production related IT systems, support and mon
Coordinate the communication between internal contact persons and the customer as in when require
Responding to queries in a shift pattern to support our 24/6 operations continuity
Tracking bug fixes and testing the solution provided by development is also part of your day-to-day work
Fair understanding of database concepts, SQL
Prepare & monthly reports on Service Level objectives, Root Cause Analysis  & risks.
Should be able to resolve incident independently
Mentoring junior team members
Reporting of Project status and Statistics (IM, PM, CM)

Understanding of ITIL & CMMI Level 3 & 5 process, documentation
Good analytical & debugging skills
Should be able to work independently
Should ensure knowledge documentation
May have to co-ordinate and communicate directly with client/Business users as per the job requirements
Should ensure solution quality of tickets
Good understanding of different Configuration management tools, branching & merging concepts
Good knowledge of editors, debuggers, IDEs
Ability to prioritize the work as per the project needs

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