Application Support Specialist

We are a team of experts who work together to design and develop software that matters. G+D Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At G+D Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. G&D Netcetera specialists are part of an extensive network within the IT industry.

Step into a dynamic and collaborative team that operates in a 24/7/365 environment, dedicated to delivering exceptional support and reliability to our customers. We’re looking for a curious, motivated, and responsible individual with a solid technical foundation—someone who enjoys solving problems, thrives in a team setting, and brings a truly customer‑focused mindset to every challenge. If you’re ready to take on exciting new tasks each day, grow your skills, and make a real impact, we’d love to welcome you to our team! Apply and become part of a client-oriented operations community. Looking for a new challenge? Take the next big step in your career!

Your tasks:• Proactive Monitoring of the services we provide to our customers • Operating Incident Management, Service Request Management, and Change Management processes through a ticketing system • Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers • Communication with the customers to understand the customer needs and internal communication with other relevant teams for support • Proactively analyze application's logs to detect the issues • Maintain the support documentation (cookbook) to keep it up-to-date • Monthly pre-scheduled and ad-hoc reporting • Technical customer support in 24/7/365 team setup, working in a rotating morning, afternoon, and night shift schedule