Assistant Manager Tech Infrastructure

Market business expects solid and best in class infrastructure support services, service management and project delivery. The Assistant Manager Tech Infrastructure will contribute to seamless running of IT services (day to day support) as well as project delivery (opening, closing & revamp activities) across a specific adidas market/country.
He/she is also supporting the service quality of all end user services (e.g. Connectivity, Service Desk, Onsite Support a.k.a. Field Services and End Device Management) in order to deliver the right level of cross functional- or team services and actively participating with the Domain Product Owners and Business Partners on any Infrastructure related project and support service.

Key Responsibilities:

• Continual Improvement: Expect to take part in continual improvement initiatives and collaborate with relevant Domain Service Owners to highlight and contribute towards improvement activities.

• Relationship Management: Your scope will be within a specific adidas market where you will be expected to support in stakeholder engagement/communications. You will be updating stakeholders to ensure everyone is understanding and updated on agreed level of our service.

• Service Level Management: Monitors and logs the actual service provided, compared to that required by service level agreements.

• Project Management: In charge of various smaller infrastructure projects, which need to be executed on time, in full and in budget. You could be expected to engage with local vendors to ensure that contractual agreements are adhered to as well as monitoring vendor performance.

• Service Management & Incident Management

  • Oversees external vendor incident management (support) process compliancy (ITIL standards) according to defined and agreed global process governance set by Product Domain
  • Continuously keep business stakeholders updated on elevated incidents.

• Problem Management

  • Investigates problems in systems, processes, and services.
  • Assists with the implementation of agreed remedies and preventative measures.

• Key Relationships:

  • Global Infrastructure (Tech Core) Service Owners for service improvements and vendor performance metrics
  • SPOC to local business team members around overall service performance & escalation mgmt.
  • External Service Providers for service review and service quality improvements.

Requisite Education and Experience / Minimum Qualifications:

• Four-year college or university degree with focus on Business Administration or IT or
  related areas, or equivalent combination of education and experience
• Proficient spoken and written command of English
• At least 3-year experience in IT
• 1 year of experience in relevant area

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

– Culture Starts With People, It Starts With You –

By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.

Job Title:  Assistant Manager Tech Infrastructure

Brand: 

Location:  Ho Chi Minh City

TEAM:  Technology

State:  65

Country/Region:  VN

Contract Type:  Full time

Number:  543948

Date:  Apr 28, 2026

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