Career Opportunities: Assistant Product Support Manager (8198)

Requisition ID 8198 - Posted 

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Company: Komatsu South Africa 

Location: H.O. Tech Serv 

Reference Number: 8198 

Grading: D2

EE Position

We are looking for an experienced Assistant Product Support Manager to provide technical leadership and oversight for a defined group of products within our Product Support Services Division. The role manages a team of product specialists and ensures technical insight, product quality, field campaign execution, service process governance, and machine modification quality across the business. This is a hands-on leadership role suited to a technically strong professional with solid people management capability and deep industry experience.

Minimum Requirements

• Qualification: 

  • Trade Certificate: Millwright or Electrical (essential)
  • Advanced Certificate or Diploma (NQF Level 6) (advantage)

• Experience:

  • Minimum 10 years’ technical experience within the construction and/or mining industry (KLTD product knowledge) (essential)
  • Minimum 5 years Product Support experience
  • Minimum 3 years’ leadership/supervisory experience

• Valid driver’s licence

• Valid passport/able to obtain

• Systems Proficiency: SAP, BI tools, Salesforce/SQIS, Komtrax, Komserve (preferred)

Key Competencies & Attributes

• Strong technical problem-solving and analytical capability
• Proven leadership and change management skills
• Excellent planning, organisation, and decision-making ability
• High systems and data proficiency
• Customer-focused with strong stakeholder relationship management
• Proactive, self-driven, and able to perform under pressure

Key Responsibilities

• Lead and manage a team of product support specialists for a defined product group
• Provide expert technical product support and insight to internal and external stakeholders
• Oversee technical field campaigns, product quality control, and machine modifications
• Manage service processes, systems, and adjudication of claims and costs
• Drive continuous improvement through technical investigations and data-driven insights
• Ensure compliance with OEM standards, legislation, and internal policies
• Support change initiatives, budgeting, performance management, and staff development
• Engage with suppliers, OEMs, and customer sites to resolve complex technical issues

Additional Information

• Medical fitness required
• Frequent travel to customer and supplier sites
• Must be able to work in a high-pressure, deadline-driven environment

[Not translated in selected language]

In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.

Candidates will be expected to pass a relevant medical examination, and agree to verification checks

Only online applications will be considered

It is the responsibility of the employee to inform their line manager about their application for another position

 Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

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