Back Office Support Specialist

Company Overview CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Your Role:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Coordinate with risk dept on leverage changing request, or any escalated trading issues -Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure -Liaising with technology provider on any complex situation dispute
• Cross checking with PSP on funding issues
• Managing internal ticketing on any feedback or issues arise within the dept -Performing financial checks on any transaction or transfer within the system
• Collecting appropriate information of any complaint on technical perspective -Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.
• Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.