Bilingual Medical Receptionist/ RN Care Coordinator

We are seeking a highly organized, clinically trained Virtual Medical Assistant / Patient Care Coordinator to support an Orthopedics, Pain Medicine, & PM&R practice. The ideal candidate is a seasoned Nurse (RN or NP) with a strong hospital background who combines clinical judgment with virtual administrative excellence to manage complex patient case files, navigate multi-payer insurance verifications, and deliver exceptional cross-channel patient care. Key Responsibilities• High-Volume Case Management: Manage and organize large, complex patient files and clinical records with extreme detail and accuracy. • Cross-Channel Communication: Conduct professional, warm, and clear patient outreach across phone, email, and text messaging. • Insurance Verification & Coordination: Navigate complex verifications across Commercial, Personal Injury (PI), and Workers' Compensation coverage. • Schedule & Calendar Management: Oversee provider calendars, book patient appointments, and ensure smooth clinical workflow. • Clinical Triage & Oversight: Utilize nursing judgment to handle patient inquiries, understand treatment contexts, and streamline care without requiring heavy supervision.