Bilingual Medical Receptionist

We are seeking a professional and detail-oriented Medical Receptionist to join our client's team. This role is responsible for handling inbound and outbound patient calls, scheduling appointments, verifying insurance coverage, and managing cancellations and reschedules. The ideal candidate will have strong customer service skills and experience working in a medical office environment, preferably with knowledge of Medicare and medical insurance processes.

Key Responsibilities: • Answer and manage inbound and outbound patient calls in a courteous and professional manner • Schedule, confirm, cancel, and reschedule patient appointments efficiently • Verify patient insurance eligibility and benefits, including Medicare plans • Maintain accurate patient records and appointment information • Communicate appointment details, office policies, and preparation instructions to patients • Coordinate with providers and staff to optimize scheduling and patient flow • Handle patient inquiries regarding appointments, insurance, and general office information • Ensure confidentiality and compliance with HIPAA regulations