Bilingual Medical VA - Reception & Scheduling Support

Job Title: Bilingual VA – Reception & Scheduling Support Position Type: Full-time Work Hours: • Monday – Thursday: 9:00 AM – 5:00 PM PDT (including 1-hour break) • Friday: 9:00 AM – 2:00 PM PDT • Occasional after-hours/weekend voicemail support ONLY for urgent patient concerns

Work Days: Monday – Friday Salary: $6 – $7 per hour (depending on experience) Job Code: BZ-WFH Workplace: Remote Preferred Candidate Location: Latin America

Scope of Work / ResponsibilitiesClient is seeking a professional and reliable bilingual (Spanish-English) Healthcare Virtual Assistant to support a busy medical office with high-volume call management, scheduling, and insurance verification. This role is ideal for someone with strong healthcare administrative experience who can confidently communicate with patients, manage front desk workflows remotely, and ensure no patient concerns go unanswered. The VA will play a key role in maintaining excellent patient service standards while supporting clinic operations and scheduling efficiency.

Primary Responsibilities1. Reception & Call Management (Top Priority)• Answer incoming patient calls professionally and efficiently • Manage high call volume for the Glendale office • Route calls appropriately based on patient needs (medication refills, referrals, scheduling, etc.) • Ensure no patient concern or voicemail goes unanswered • Monitor and respond to urgent after-hours/weekend voicemails when needed

2. Scheduling & Insurance Verification• Schedule and confirm patient appointments • Verify insurance eligibility and benefits • Upload insurance documentation into the system • Follow clinic workflows and documentation standards

3. Administrative & Patient Support• Follow up on patient concerns and insurance-related issues • Ensure Medi-Cal verification is saved and uploaded accurately and on time • Support general front desk administrative workflows • Maintain HIPAA compliance and confidentiality standards

Systems & Tools Used• Office Ally (EHR/EMR) • Ooma Phone System • Insurance verification portals • Scheduling and patient management systems