Bilingual Medical Virtual Assistant

Job Title:  Bilingual Medical Virtual Assistant Job Code: [PI-WAT] Position Type: Part-Time Work Hours: 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – Friday

This remote position supports both clinical operations initiatives, playing a vital role in building client relationships and managing front-desk responsibilities

 Job Responsibilities:• Handle appointment scheduling, confirmations, and reminders via phone, text, or email. • Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction. • Maintain accurate and confidential patient records and files. • Support insurance verification, pre-authorizations, and billing coordination, including following up on claims when needed. • Serve as the primary point of contact for patient outreach and follow-ups with families or guardians. • Utilize telehealth platforms to assist with session coordination and troubleshooting. • Answer inbound calls in a professional, friendly, and bilingual manner. • Prioritize and respond to emails, texts, and client inquiries efficiently. • Ensure clear and compassionate communication with clients and their families. • Lead outreach effort via email and phone by connecting with local preschools, schools, pediatricians, neurologists, other healthcare providers, and community centers