Bilingual Patient Scheduling & Aesthetic Sales Support

Job Title: Patient Scheduling & Aesthetic Sales Support Position Type: Full-time Work Hours: 9:00 AM – 6:00 PM PDT Work Days: Monday – Friday Salary: $5 – $6 per hour (depending on experience) Job Code: MEDLUB Workplace: Remote Preferred Candidate Location: Philippines

Scope of Work / ResponsibilitiesWe are looking for a high-performing Healthcare Virtual Assistant to support a growing medical practice with patient communication, appointment scheduling, and aesthetic service sales. This role is a combination of medical receptionist + inside sales specialist, requiring someone who is excellent on the phone, has a strong healthcare background, and can confidently upsell services. The ideal candidate is friendly, proactive, sales-driven, and patient-focused, ensuring that every call is handled professionally while maximizing booking and revenue opportunities.

Core Responsibilities1. Appointment Scheduling & Phone Management (Top Priority) • Answer all incoming patient calls promptly (no missed calls) • Schedule and manage patient appointments • Maintain excellent phone etiquette and patient experience • Ensure patients feel heard, supported, and valued

2. Upselling Aesthetic Services (Sales Focus) • Educate patients on services such as laser treatments, weight loss, and wellness programs • Identify patient needs and recommend appropriate services • Confidently upsell and convert inquiries into booked appointments • Support marketing efforts through patient conversations

3. Prior Authorizations & Referral Coordination • Handle prior authorization requests • Coordinate referrals with other providers • Ensure all documentation and approvals are completed accurately

Additional Responsibilities• Respond to patient inquiries and follow-ups • Work within EClinicalWorks (ECW) for scheduling and documentation • Use RingCentral for phone communication • Navigate multiple systems and patient management tools