Bilingual Quality Assurance Analyst (English & Spanish)

Required Skills & Qualifications:

• Fluency in Spanish and English (written and spoken).
• Established experience in Quality Assurance and contact center environment.
• Strong communication skills and attention to detail.
• Ability to work in a fast-paced environment and meet performance goals.
• Tech-savvy with intermediate computer skills.
• Strong time management and organizational skills.

Preferred Skills:

• One (1) year experience in contact center Sales
• Advanced Excel and intermediate PowerPoint skills.
• Familiarity with speech analytics software.
• Reporting and presentation skills.