Business Analyst (Salesforce CRM) - A26162

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you. This is a 12 months fixed term contract role.

What will you do? To gather, analyze, document, and manage business requirements for enhancements, maintenance changes, and service requests related to Salesforce CRM, ensuring that business needs are clearly translated into implementable solutions.

• Engage stakeholders to gather and clarify business, functional, and operational requirements for Salesforce CRM. • Produce user stories, business requirements, process maps, functional specifications, field mappings, and acceptance criteria. • Analyze current and future-state workflows covering customer service, case handling, operational processes, and knowledge support. • Support requirement definition for integrated processes involving customer data, case data, portal interactions, and supporting systems. The architecture document shows Salesforce CRM integrating with systems such as Master Database Management system, MySkillsFuture etc. • Support UAT preparation, test scenario design, defect clarification, and business validation. • Assess business impact, dependencies, and process implications for change requests. • Work closely with engineers, architects, and product/operations leads to ensure completeness and feasibility of requirements. • Prepare release notes, SOP inputs, and stakeholder communications where needed.