Business Analyst - A26287

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency. We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation. We are searching for our next team members to join our growing team. If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed-term contract role.

What will you do? We are looking for a practical and detail-oriented Business Analyst to support the Digital Factory Platform and product delivery teams within JTC’s Platform & Software Engineering Division. The role will help teams understand business needs, document current and future state processes, translate requirements into clear delivery artefacts, and support backlog refinement so that product teams can deliver value in a structured and accountable way.

1. Document current state and future state business processes, including process flows, value stream maps, pain points, hand-offs, decision points and improvement opportunities.
2. Facilitate and support workshops with business users, product owners, technical teams and stakeholders to elicit requirements and capture decisions, issues, actions and agreed outcomes.
3. Translate business needs into clear user stories, functional requirements, acceptance criteria and supporting documentation that development teams can act on.
4. Support product owners in backlog management, including backlog grooming, prioritisation support, refinement sessions, dependency clarification and readiness of items for delivery.
5. Prepare and maintain high-quality documentation, including requirements documents, process flows, workshop outputs, meeting notes, decision logs and traceability records.
6. Work closely with product managers, engineers, designers, operations, security and business stakeholders to clarify scope, validate requirements and ensure alignment between business objectives and delivery outcomes.
7. Identify process gaps, duplication, manual workarounds and opportunities to improve workflow efficiency, user experience and operational accountability.
8. Support testing and validation activities by helping define test scenarios, clarifying expected behaviour and ensuring delivered features meet agreed acceptance criteria.
9. Communicate requirements, process changes and delivery implications clearly to both technical and non-technical audiences.
10. Contribute to continuous improvement of business analysis practices, templates, standards and knowledge management within the Digital Factory operating model.