Business Analyst, Customer Experience & Operations

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS: • Grow Relentlessly: Strive to become our best, most authentic selves. • Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed. • Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation. • Focus on Impact: Create impact through bias for action and tangible results. • Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What you will do: • Reporting & Insights – prepare periodic reports, ensure data accuracy and consistency, build and maintain relevant dashboards. • Operations & Process Analytics – monitor metrics, identify inefficiencies, and support workflow optimization and automation efforts. • Process Improvement – review and map current processes, propose enhancements, and implement changes to drive efficiency and scalability. • Customer Engagement & Experience – analyze investors' engagement and metrics, identify and improve customers' touchpoints. • Investor's Campaign Support – assist in driving engagement initiatives and perform post-campaign analysis for continuous improvement.