Business Applications Specialist - Application Owner

Τhe Business Applications Specialist – Application Owner is responsible for the functional and operational management of specific enterprise applications (e.g. ERP, HR systems, ticketing & project tools), ensuring their smooth operation, alignment with business needs, and continuous improvement. This role acts as a key liaison between Business and IT, while actively contributing to the development of an integrated application and data landscape (Single Source of Truth direction) Responsibilities Application Ownership & Governance • Take end-to-end ownership of assigned business applications • Ensure alignment with business processes and company strategy • Manage application lifecycle (implementations, enhancements, upgrades, retirement) • Participate in the creation of an Application Governance framework

Business Process Enablement • Understand and document end-to-end business processes • Identify inefficiencies and recommend improvements • Implement automation and digital workflows • Collaborate with key users and process owners • Support & Operations (2nd Level) • Manage incidents and service requests • Conduct root cause analysis and resolve issues • Coordinate with IT Service Desk and external vendors • Ensure SLA compliance and system availability

Change & Release Management • Participate in change planning and prioritization • Coordinate UAT (User Acceptance Testing) with business users • Manage releases and testing cycle

Data Management & MS SQL (Core Responsibility) • Contribute to the development and support of the Enterprise Data Layer (SSOT) • Develop and maintain queries in MS SQL Server • Extract data from SAP and other systems • Create views / stored procedures for reporting • Support BI and analytics requirements • Ensure data quality and consistency

Integration & Architecture Support • Support integrations between systems (SAP, HR, PM tools) • Understand and monitor APIs and data flows

Vendor & Stakeholder Management • Manage relationships with external partners • Monitor SLAs and service quality

User Adoption & Training • Train users and create documentation • Support adoption of new tools and processes • Gather feedback and drive continuous improvement

Applications Landscape • ERP: SAP S/4HANA • PMS: Entersoft • HR Systems: Workable, Pylon HRM, • HSQE / Operations: Forecode • Project & Ticketing Tools: Monday.com, Wrike, Primavera • Collaboration & DMS: Microsoft 365, SharePoint • Data Layer: MS SQL Server (reporting, integrations, data consolidation)