Career Opportunities: Business Transformation Lead (761)

Requisition ID 761 - Posted 

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ABOUT KTSA

KPMG Technology Services Americas or KTSA is a Delivery Center located in Mexico City and Guadalajara that provides information technology & support services in the Americas Region.

Explore the Tech World with KTSA where you can;

Experience a culture where you can interact with multi-cultural teams and people from different backgrounds.

Expand your possibilities and gain stability, at KTSA we celebrate successes and reward our people for the hard work they do every day.

Excel and make an impact, it’s a place where you can create their own footprint and make a legacy.

We invest in people, with internal programs, training and initiatives to develop their skills and help them reach your goals

Express and celebrate your individuality. It's about coming exactly as you are. We empower everyone to live their truth, be themselves, pursue individual interests

Visit KTSA.COM.MX to know more about us.

KTSA is looking for a Business Transformation Lead to help accelerate how the organization evolves, scales, and creates value.

 This role is focused on business transformation initiatives that enable growth—including process redesign, innovation pilots, automation, and new ways of delivering services. You will work within the Operations team and across Service Delivery, Continuous Improvement, and Automation teams to turn strategic intent into practical, scalable solutions.

 This is an execution‑oriented transformation role, ideal for someone who enjoys experimentation, structured problem‑solving, and delivering visible impact across the business.

Responsabilities.

Business Transformation & Growth Enablement

• Support delivery of business transformation initiatives that improve scalability, speed, and service effectiveness
• Partner with Operations and functional teams to redesign processes that enable growth and operational leverage
• Translate ideas and strategic priorities into actionable pilots and transformation initiatives

Innovation & Experimentation

• Support identification, intake, and shaping of innovation opportunities (process, service, automation, digital)
• Coordinate and support pilots and proof‑of‑concepts, working closely with CI and Automation teams
• Track pilot outcomes, lessons learned, and business impact to inform scaling decisions
• Promote a mindset of continuous improvement, experimentation, and learning

Transformation Execution & Initiative Management

• Manage execution of assigned transformation initiatives from concept to delivery
• Track milestones, risks, dependencies, and outcomes across active initiatives
• Maintain dashboards and trackers that provide clear visibility into execution and impact
• Support transformation reviews and governance forums with insights and data

Value & Benefits Realization

• Support definition of success metrics for transformation initiatives
• Track efficiency, capacity, service improvement, or growth‑enablement benefits
• Identify gaps between expected and realized outcomes and support corrective actions
• Translate data into clear, business‑relevant insights

Stakeholder Collaboration

• Work closely with Operations, Service Delivery, CI, Automation, and Analytics teams
• Engage with selected business units to identify opportunities to improve speed, quality, or scalability
• Document and share best practices, playbooks, and learnings to support broader adoption

Requirements.

• 6 years of experience in business transformation, operations, innovation, or continuous improvement roles
• Hands‑on experience delivering process change, transformation initiatives, or pilots
• Experience working in cross‑functional, matrixed environments
• Comfort operating in ambiguous environments with direction from senior leaders

Core Skills

• Strong problem‑solving and analytical skills
• Ability to structure ideas and move them into execution
• Strong organization and initiative management capabilities
• Data‑driven mindset with the ability to tell a clear business story
• Clear and effective communication skills

Nice to Have

• Exposure to automation, low‑code platforms, or digital enablement
• Familiarity with Lean, Six Sigma, ITIL 4, or similar frameworks

Explore the Tech World with KTSA

Join us! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

#KTSACareers #LifeatKTSA #SoyKTSA #ExploreKTSA

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