C001091 Senior Technician CSD (NS) - WED 24 Jun RELAUNCH

Deadline Date: Wednesday 24 June 2026 Requirement: Senior Technician CSD Location: Mons, BE Full time on-site: Yes Time On-Site: 100% Total Scope of the request (hours): 1000 Required Start Date: 3 August 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties and Role: • Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS networks. • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second-line support in case of performance degradation or downtime • Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality • Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period • Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications • Perform On-Call level 1 service support either remotely or on site. • Performs other duties as may be required.