CEC - A2 Voice Process

Capgemini West Bengal, India

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Your Role

Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
Must possess excellent written and oral communication, listening, and comprehension skills.
Stellar customer service skills and the ability to de-escalate customer frustration.
Superior problem-solving skills and the ability to work independently and objectively.
Dedication to the customer experience with the ability to build and maintain strong relationships.
Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
- Must be able to effectively adapt to accelerating changes.
- For remote work a secure workspace and effective internet connectivity is necessary.

You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
We’re committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
Every Monday, kick off the week with a musical performance by our in-house band - The Rubber Band. Also get to participate in internal sports events, yoga challenges, or marathons.
At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

Ref. code: 514158

Posted on: 14 Jul 2026

Experience Level: Experienced Professionals

Contract Type: Permanent

Location:

Kolkata (ex Calcutta), IN

Brand: Capgemini

Professional Community: Business Analysis

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"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data centre
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

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