Career Opportunities: CRM Systems Manager (3335)

Requisition ID 3335 - Posted 

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Why Smart?

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

We’re seeking an experienced CRM Systems Manager to lead and evolve our Salesforce platform across the organisation. Reporting to the Group Manager Engineering, this role owns the performance, governance and roadmap of our CRM ecosystem, ensuring it is secure, scalable and aligned to business strategy.

You’ll lead a Salesforce team, partner closely with stakeholders, and drive strong adoption across the business — including the responsible use of Salesforce AI capabilities.

Key Responsibilities:

• Lead the Salesforce CRM function, including platform development, support and team leadership
• Own and maintain the Salesforce roadmap aligned to business and IT priorities
• Manage Salesforce support, escalations and system integrations
• Establish and enforce platform governance, architecture and change management standards
• Oversee delivery planning, resourcing and vendor relationships
• Drive Salesforce adoption, continuous improvement and capability uplift
• Enable Salesforce AI technologies in line with security, privacy and compliance standards

Skills & Experience:

• Extensive experience managing Salesforce platforms (Sales, Service, Marketing or Experience Cloud)
• Strong understanding of Salesforce architecture, integrations, APIs and data management
• Proven people leadership experience within technical or CRM teams
• Experience with platform governance, CI/CD, release management and SDLC practices
• Hands‑on experience with Salesforce security, automation and testing
• Strong stakeholder engagement and communication skills
• Experience managing vendors, licensing and commercial relationships

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Discounted retail vouchers
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we’d love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we’re here to understand.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Bronze Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.

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