CUSTOMER SERVICE SPECIALIST I

TE Connectivity Shanghai, China

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Job Description

Job Title: CUSTOMER SERVICE SPECIALIST I

Posting Start Date: 4/21/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Requirements

Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems.
Making changes to orders, back-orders, shipping delays or information necessary to process or cancel orders.
Handling escalated and unresolved calls from less experienced representatives.
Recognizing sales opportunities and preventing the loss of existing business.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

BUILDING 5, 1F-8F, NO.1528 GUMEI ROAD
SHANGHAI, Shanghai 200233
China

Posting City: SHANGHAI

Job Country: China

Travel Required: Less than 10%

Requisition ID: 151054

Workplace Type: Onsite

External Careers Page: Customer Service

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TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.

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