CUSTOMER SERVICE SPECIALIST II

The Customer Service Specialist II is responsible for managing a portfolio of customers across Mexico while providing advanced customer service support through the complete order-to-cash cycle. This position acts as a key liaison between customers, Sales, Planning, Logistics, Finance, and cross-functional teams across Mexico, Brazil, and the United States to ensure customer satisfaction, business continuity, and operational excellence.

Requisitos do cargo

RESPONSIBILITIES

• Manage a portfolio of customers and serve as the primary point of contact throughout the order-to-cash process.
• Process customer orders, quotations, and pricing requests while ensuring compliance with company policies and procedures.
• Coordinate with Sales, Planning, Logistics, Warehouse, and Operations teams to ensure timely order fulfillment and customer satisfaction.
• Monitor order status, manage deliveries, and proactively resolve supply, shipment, invoicing, payment, and customer service issues.
• Act as the primary contact for customer escalations, providing effective solutions and maintaining strong customer relationships.
• Support process improvement initiatives, cross-functional projects, and operational excellence activities.
• Collaborate with regional teams across Mexico, Brazil, and the United States to support business objectives and customer needs.
• Maintain accurate customer and order data in SAP and other applicable systems while ensuring compliance with service standards and business guidelines

Qual o background que deverás ter:

REQUIREMENTS

Education

-Bachelor's Degree in Business Administration, International Business, Industrial Engineering, Logistics, Supply Chain, or related field.

Experience

-4+ years of experience in Customer Service, Order Management, Supply Chain, or related functions.

-Experience managing customer accounts and resolving complex customer issues.

-Experience working in a multinational or industrial environment is preferred.

Technical Skills

-SAP (required).

-Advanced Excel.

-Salesforce (preferred).

Languages

-Advanced English (required).

Core Competencies

-Customer Focus.

-Problem Solving.

-Communication Skills.

-Decision Making.

-Organization and Prioritization.

-Accountability.

-Ability to work under pressure.

-Project Coordination.

-Teamwork and Collaboration.

Competências

Valores: Integridade, Responsabilidade, Inclusão, Inovação, Trabalho em Equipe

Local de trabalho:

Cidade de publicação:  TLALNEPANTLA

País da vaga:  Mexico

Viagem:  Menos de 10%

ID da requisição:  157175

Tipo de local de trabalho:  Trabalho híbrido

Página Externa de Carreiras:  Atendimento ao cliente

Candidatar-se agora

Experiência profissional:  3-5 anos

Formação:  Bachelors Degree (High School +4 years)

Página de publicação interna:  CUSTOMER SERVICE - SOLUTION CENTER

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