CUSTOMER SERVICE

TE Connectivity India

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Job Description

Job Title: CUSTOMER SERVICE ASSOCIATE III

Posting Start Date: 8/13/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Automotive: We are one of the leading providers of advanced automobile connectivity solutions. The automotive industry uses our products in automotive technologies for body and chassis systems, convenience applications, driver information, infotainment solutions, miniaturization solutions, motor and powertrain applications, and safety and security systems. TE is developing automotive solutions to help drive innovations for designs today and into tomorrow.

Objective :

crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

Responsibilities

Delivery extraordinary customer experience by providing our customer with world class customer service
Respond promptly to customer inquiries via phone or email.
Provide detailed information about products, services, and order status.
Resolve customer complaints and issues efficiently and professionally.
Process customer orders accurately and efficiently.
Track order progress and ensure timely delivery.
Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
Serve as the primary point of contact between customers and the manufacturing team.
Communicate any changes in order status, delays, or issues to customers promptly.
Prepare and deliver order confirmations, shipping notifications, and other relevant information.

Qualification / Experience

Any Bachelor’s/ Business degrees or equivalent experience
3+ years of experience in Order Management.
Supply Chain experience.
Manage full order lifecycle for high-value automotive accounts.
Resolve complex customer issues with minimal delivery impact.
Act as primary escalation points for urgent service recoveries.
Oversee customer service across multiple sites or countries.
Build strong relationships with senior and operational customer contacts.
Deep knowledge of all Order-to-Cash process steps.
Collaborate with planners, logistics, quality, and sales to remove bottlenecks.
Analyze service performance data to address root causes
Monitor and ensure compliance with SLAs and KPIs.
Mentor and coach junior CSRs and supervisors.
Lead continuous improvement initiatives in customer service

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road
Bangalore, Karnātaka 560076
India

Posting City: Bangalore

Job Country: India

Travel Required: None

Requisition ID: 156873

Workplace Type: Hybrid

External Careers Page: Customer Service

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TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.

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