Call Center Agent

Date: 7 Jul 2026

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities

• Comply with staffing schedules and break allowances
• Provide customers with accurate information at all times
• Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
• Create complaint tickets correctly, in adherence with policies and procedures
• Update the database with the most recent customer information
• Handle stressed, angry and confused customers in the most positive way possible
• Escalate cases that require intervention by Shift in Charge or Call Centre Manager.

Candidate Requirements

• Prior experience in a customer service role
• Good communication skills
• Able to communicate in Arabic and English
• Good computer skills

Education

Bachelor’s Degree

• Opens in a new tab.
• Opens in a new tab.

© 2018 Alghanim Industries & Yusuf A. Alghanim & Sons, W.L.L