Call Centre Assistant

Specsavers. Northumberland, United Kingdom
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Call Centre/Admin Assistant

Date: 7 Jul 2026

Location: Alnwick, ENG, GB, NE66 1SX

Company: Specsavers

Specsavers. A household name and a Highstreet staple. And you could be part of the team.    

As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration including NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.   

Our store   

Based in Alnwick, our store has off-site parking and bike lockups available.    

Our team   

We have a wonderful team of dedicated people in our store ready and waiting for you to meet.    

What’s on offer?   

As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:   

  • Up to £12.91 per hour - Depending on experience
  • Part time - 20 hours a week
  • We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
  • Specsavers Perks - a portal to a world of great everyday discounts and savings
  • WeCare - our employee support service to help you and your immediate family when you need it most
  • Complimentary subscription to the Headspace app
  • Eyecare and hearcare discounts for you and your family
  • Enjoy an additional paid day off on your birthday to celebrate you!
  • Enhanced family leave and company sick pay

What we’re looking for?   

If this is still sounding like a bit of you, we do need you to have a few skills to get started as Call Centre Assistant. These include:   

  • Clear and professional verbal communication
  • Staying calm under pressure
  • Showing understanding care for customer concerns

If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. Checked all the boxes? This job will close when it's filled, so don't delay, apply today!

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