Call Handling and Dispatch

Dispatch:

• Deploy police resources to live incidents using multiple systems and CCTV feeds.
• Make rapid decisions using recognised risk assessment tools (National Decision Model and THRIVE).
• Liaise with officers on the ground and ensure accurate, timely updates.
• Monitor and manage multiple incidents simultaneously.
• Maintain clear communication with internal teams and supervisors.

Dispatch:

• Deploy police resources to live incidents using multiple systems and CCTV feeds.
• Make rapid decisions using recognised risk assessment tools (National Decision Model and THRIVE).
• Liaise with officers on the ground and ensure accurate, timely updates.
• Monitor and manage multiple incidents simultaneously.
• Maintain clear communication with internal teams and supervisors.