Career Opportunities: Digital Automation Officer (1759)

Requisition ID 1759 - Posted 

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This role reports to Digital Banking, Retail Banking Division. 

Our ideal candidate should possess:

• Bachelor’s Degree in IT, Computer Science or related field.
• Minimum two years of experience in the financial or technology industry.
• Strong proficiency in standard IT applications and databases, including web-based management information systems and web authoring.
• Skilled in Microsoft Office 365 tools, including the Microsoft Power Platform.
• Good knowledge and understanding of retail banking products and services, with the ability to support business initiatives within the Retail Banking division.
• Able to communicate effectively both verbally and in writing to convey complex or emerging IT concepts to key stakeholders.
• Ability to prioritise, coordinate and meet deadlines with varying levels of resources./
• Adaptable, flexible and learn new skills quickly.
• Comfortable and interested in learning new technologies.

Key Responsibilities:

• Collaborate with the relevant Retail product and process owners towards continuous process improvement and the smooth implementation of new processes and systems development.
• Support Digital Banking in meeting strategic objectives through the creation, delivery and management of projects relating to enhancing the digital customer experience/journey from onboarding to standard banking services.
• Provide necessary training and guidance material to promote familiarization and encourage adoption of Microsoft Office 365 tools, with a specific focus on Power Automate.
• Review business processes using Microsoft Office 365 tools to drive efficiency, consistency, and enhanced business outcomes.
• Work with relevant process owners to review current service processes and identify opportunities for improvement.

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