Career Opportunities: Weekend Supervisor, Guest Services (Part-Time) (6108)

Requisition ID 6108 - Posted  - Finance & Operations - Museum Operations - Bush Center - Dallas, Texas - Other - George W. Bush Presidential Center

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Organization

The George W. Bush Presidential Museum promotes a greater understanding of the American presidency and examines the consequential times during which President and Mrs. Bush served. The museum offers a moving exhibit on September 11, 2001, a replica Oval Office, and an interactive experience in presidential decision-making. The museum is also host to a variety of special exhibitions that delve deeply into unique topics and provide insights that only a presidential center can offer. Housed within the George W. Bush Presidential Center, the George W. Bush Presidential Museum is a nonpartisan civic institution showcasing the timeless values of freedom, opportunity, accountability, and compassion. Learn more at bushcenter.org.

Essential Responsibiities

Reporting to the Manager, Guest and Volunteer Experience, the Weekend Supervisor, Guest Services oversees the weekend Guest Services team and ticketing operations to ensure the highest levels of customer service are consistently delivered. This position serves as a primary point of contact for guests visiting the Bush Museum and requires the highest levels of professionalism, initiative, and discretion.

Supervisory Responsibilities

• Collaborating with full-time Guest Services Supervisors to supervise, train, and develop a team of part-time and student Guest Services Representatives.
• Working with Manager and other Guest Services Supervisors to maintain schedule for Guest Services Representatives to ensure appropriate coverage during operating hours.
• Ensuring the ticketing system is operating appropriately, troubleshooting issues as needed, and escalating to the Manager, Guest and Volunteer Experience when necessary.
• Facilitating clear communication between the admissions desk, events staff, and data operations.
• Managing inventory and supporting general operational needs of the Guest Services function.

Guest Services Responsibilities

• Greeting visitors and providing accurate information regarding membership programs, exhibits, and museum operations in person, by phone, and by email, with a particular focus on delivering exceptional customer service, actively promoting membership, and capturing guest email addresses to support the Bush Center's audience engagement goals.
• Collecting admission fees, processing credit card transactions, and distributing admission tickets.
• Maintaining accurate daily accounting of museum visitors, properly categorized by admission type, tour type, and program.
• Efficiently and accurately utilizing sales mechanisms and programs.
• Assisting with guest services and member services email inquiries as needed.
• Completing other duties and tasks as assigned.

Knowledge, Skills, and Abilities

The qualified candidate will possess:

• High school diploma or equivalent required.
• Minimum of three years of customer service experience, with at least one year of supervisory experience; retail experience preferred.
• Technical proficiency with point-of-sale systems, computers, and related business software.
• Commitment to the mission, values, and vision of the George W. Bush Presidential Center.
• Ability to regularly work a weekend schedule (Saturdays 8:30 a.m. – 5:15 p.m. and Sundays 11:30 a.m. – 5:15 p.m.)

Additionally, the candidate will:

• Be available to work a flexible schedule, including occasional weekdays and evenings as a Guest Services Representative.
• Demonstrate excellent customer service, interpersonal, verbal, and written communication skills in interactions with visitors and staff at all levels.
• Serve as a dependable link between the technical side of ticketing operations and the customer service and people-oriented side of the Guest Services function.
• Maintain regular, dependable attendance in the building.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 15 pounds. While performing the duties of this job, the employee is frequently required to stand, walk, and use computer equipment for extended periods.

The George W. Bush Presidential Center is an Equal Opportunity Employer and encourages candidates of all backgrounds to apply for this position.

Position:    Weekend Supervisor, Guest Services
FLSA Status:   Non-Exempt
Reports to:   Manager, Guest and Volunteer Experience
Department: Finance and Operations

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