Career Opportunities: Collector (18250)

Requisition ID 18250 - Posted 

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About Us
We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni and our valued external partners to support each other and achieve our goals. We aim to raise the bar high. We look for people who are committed to innovation and success and act with integrity to become and be a part of one of the most diverse group of experts in our industry, anywhere around the globe.
Global in outlook, local in practice – and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.

Role and Responsibilities

The Collector is responsible for managing and collecting on a trade accounts receivable portfolio, with the purpose of maximizing liquidity and free cash flow.

• Ensure timely collection of accounts receivable (AR) through regular follow-up on assigned accounts, in line with departmental and personal objectives.
• Document and review the customer order to cash process and proposing opportunities to improve the pain points and increase the efficiency of the process.
• Collect outstanding invoices, gathering information on invoice disputes and creating invoice dispute records for distribution and subsequent resolution.
• Input notes in collection system regarding submission, resubmission and transaction approval dates so Company departments have a clear understanding of AR status.
• Record disputes in collection system and assign clear action items for the appropriate dispute owner.
• Identify delinquent accounts and take action to prevent reoccurrence and/or initiate communication with the Credit Manager, Sales and Operations to ask for assistance or escalation.
• Maintain contact with customer AP departments through collection calls, past due notices and account statements.
• Collaborate with internal stakeholders, including those within the Billing Center of Excellence, Sales, Operations, Tax and Treasury to support collections, proper cash application and timely dispute resolution.
• Recommend uncollectable debit balances for expense write-off and work with Controller and Financial Analyst to clear balances from their AR portfolio.
• Research portfolios for duplicate and over-payments and submit refund requests to Collections Manager, where applicable.
• Review aged credit balances to ensure adherence to the Company’s escheatment policy.

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