Career Opportunities: Deputy Manager-LEASING BUSINESS (76323)

Requisition ID 76323 - Posted 

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Job Purpose/Position Summary

Retain & grow customer relationships for a greater share of wallet while ensuring outstanding customer experience
"Develop a solid and trusting relationship between major key clients and company  

Co-ordinate for pre-sales and post-sales processes and follow-ups  

Ensure high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet  

Acquire a thorough understanding of key customer needs and requirements  

Expand relationships with existing customers by continuously proposing innovative solutions to meet & exceed expectations  

Ensure delivery of optimal products and services in a timely manner  

Serve as the link of communication between customers and internal teams  

Resolve any issues and problems faced by customers and deal with complaints to maintain trust  

Create continuous customer engagement programs to ensure top-of-mind recall for MMFSL product suite  

Prepare regular reports, MIS of progress and forecasts for all stakeholders using key account metrics  

Job Responsibilities

Retain & grow customer relationships for a greater share of wallet while ensuring outstanding customer experience
"Develop a solid and trusting relationship between major key clients and company  

Co-ordinate for pre-sales and post-sales processes and follow-ups  

Ensure high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet  

Acquire a thorough understanding of key customer needs and requirements  

Expand relationships with existing customers by continuously proposing innovative solutions to meet & exceed expectations  

Ensure delivery of optimal products and services in a timely manner  

Serve as the link of communication between customers and internal teams  

Resolve any issues and problems faced by customers and deal with complaints to maintain trust  

Create continuous customer engagement programs to ensure top-of-mind recall for MMFSL product suite  

Prepare regular reports, MIS of progress and forecasts for all stakeholders using key account metrics  

Skills

Education

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