Career Opportunities: Lead, Digital Enablement (736)

Requisition ID 736 - Posted 

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ABOUT KTSA

KPMG Technology Services Americas or KTSA is a Delivery Center located in Mexico City and Guadalajara that provides information technology & support services in the Americas Region.

Explore the Tech World with KTSA where you can;

Experience a culture where you can interact with multi-cultural teams and people from different backgrounds.

Expand your possibilities and gain stability, at KTSA we celebrate successes and reward our people for the hard work they do every day.

Excel and make an impact, it’s a place where you can create their own footprint and make a legacy.

We invest in people, with internal programs, training and initiatives to develop their skills and help them reach your goals

Express and celebrate your individuality. It's about coming exactly as you are. We empower everyone to live their truth, be themselves, pursue individual interests

Visit KTSA.COM.MX to know more about us.

Key Responsibilities

Strategy, Ideation & Analysis:

• Partner with leadership to identify and analyze high-impact AI opportunities by conducting process and organizational analyses, synthesizing complex insights, and developing robust business cases to build the case for change
• Act as a thought partner on the practical application of AI, bringing new ideas to shape our transformation roadmap and contributing strategic thinking to the broader GBS AI adoption strategy

End-to-End Project Delivery:

• Lead the execution of approved AI initiatives, overseeing the delivery lifecycle from detailed scoping, resource and stakeholder mobilization, and build/test through to full-scale deployment.
• Build and manage robust project plans, lead requirements gathering, and document current and future-state delivery models to ensure complex, large-scale AI solutions are delivered on-time, in-scope, and to the highest quality standard

Program Governance & Stakeholder Management:

• Serve as a trusted advisor and crucial liaison between internal business stakeholders and technical development teams, proactively managing expectations and navigating complex organizational dynamics to ensure alignment
• Drive program governance by creating and presenting clear status reports and executive-level updates to keep leadership appraised of progress, risks, and key decisions, while also developing compelling case studies to articulate business impact

Team Leadership and Collaboration

• Mobilize, provide clear direction and effectively work with diverse, global project teams – comprised of solution architects, business analysts, technical developers and functional experts—fostering a collaborative and inclusive environment that produces high-quality work product

Qualifications

Required Qualifications:

• Bachelor's degree in a relevant field

• 5-8 years of experience in program management, business transformation, management consulting, or a technology-focused project delivery role.

• Demonstrated experience contributing to the identification and analysis of business opportunities, as well as leading multiple project workstreams or engagements to completion.

• Strong understanding of service delivery models and the evolving integration of digital and human labor.

• Demonstrated ability to leverage AI tools in day-to-day work, with a proactive mindset for identifying opportunities to introduce AI into project execution and team workflows.

• Strong problem-solving skills with ability to work in a high-pressure, remote/distributed team environment and react quickly to problems and issues for multiple projects, applying critical thinking to each situation

Preferred Qualifications:

• Direct experience working within a Global Business Services (GBS), Shared Services, or Corporate Services environment, with exposure to common functions like Finance, HR, or Marketing.
• Proven experience working effectively on a global team, collaborating with colleagues across different cultures and time zones.
• Prior consulting experience in a client-facing or internal advisory role.
• A strong working knowledge of the current AI landscape, particularly Agentic AI and large-scale Generative AI solutions.
• Exceptional executive presence and communication skills, with the ability to navigate complex problems and influence a variety of stakeholders.

Explore the Tech World with KTSA

Join us! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

#KTSACareers #LifeatKTSA #SoyKTSA #ExploreKTSA

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