Career Opportunities: SENIOR EXECUTIVE -SME-COLLECTIONS (76469)

Requisition ID 76469 - Posted 

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Job Purpose/Position Summary

Portfolio Management

· Handle collections for SME loan accounts (Business Loans, LAP, etc.) in assigned geography.

· Monitor overdue accounts and follow up via calls, visits, and written communication.

· Maintain accurate records of interactions and recovery efforts.

2. Customer Engagement

· Engage with customers to understand reasons for default and negotiate repayment plans.

· Educate customers on consequences of non-payment and available resolution options.

· Ensure a customer-centric approach while maintaining firmness in recovery.

3. Field Collections

· Conduct field visits for high-risk or non-responsive accounts.

· Coordinate with legal and recovery teams for escalated cases.

· Support repossession or legal action when necessary.

4. Reporting & Documentation

· Update collection status in internal systems regularly.

· Prepare daily/weekly MIS reports for management review.

· Ensure documentation is audit-compliant and legally sound.

Job Responsibilities

Portfolio Management

· Handle collections for SME loan accounts (Business Loans, LAP, etc.) in assigned geography.

· Monitor overdue accounts and follow up via calls, visits, and written communication.

· Maintain accurate records of interactions and recovery efforts.

2. Customer Engagement

· Engage with customers to understand reasons for default and negotiate repayment plans.

· Educate customers on consequences of non-payment and available resolution options.

· Ensure a customer-centric approach while maintaining firmness in recovery.

3. Field Collections

· Conduct field visits for high-risk or non-responsive accounts.

· Coordinate with legal and recovery teams for escalated cases.

· Support repossession or legal action when necessary.

4. Reporting & Documentation

· Update collection status in internal systems regularly.

· Prepare daily/weekly MIS reports for management review.

· Ensure documentation is audit-compliant and legally sound.

Skills

Education

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